Teleperformance

France
CRM & Project Management, Software and Services, Telecommunication Services

Corprate Bias Ratings

Risk Level:

Rating - Clear
Lower Risk

Teleperformance a communications, tech support, and customer acquisitions management company, protects its employees from political viewpoint discrimination. However, the company has not publicly severed business ties due to ideological differences. While Teleperformance maintains a policy of political, religious, and philosophical neutrality, the company has promoted LGBTQI+ intersectionality and inclusion, including pronouns and gender neutral expressions, and similar DEI causes. Moreover, Teleperformance contracted with TikTok to perform content moderation. TikTok is rated High Risk for its content moderation. After investigations revealed potentially hazardous working conditions, Teleperformance announced it would exit this work. It remains unclear if Teleperformance is still working with TikTok. For these reasons, Teleperformance receives a Lower Risk rating.

Criteria
Risk Level
Rationale
Corporate Weaponization
Criteria

Has denied service to customers, suppliers, or vendors due to their political views or religious beliefs OR corporately boycotts, divests, or sanctions regions, people groups, or industries.

Risk Level
Rationale

Teleperformance launched a “Trust & Safety” division in 2019 to handle content moderation for social media websites, including TikTok (1). The company has come under scrutiny for its moderating behaviors, especially on TikTok (2)(3)(4). The company has wound down some of these operations, though it remains unclear if Teleperformance is still working with TikTok. However, the company has not publicly terminated business relationships based on political views or religious beliefs.

Criteria

Charitable giving (including employee matching programs) policies or practices discriminate against charitable organizations based on views or religious beliefs.

Risk Level
Rationale

Teleperformance does not discriminate against religious organizations in its charitable giving (1). 

Criteria

Employment policies fail to protect against discrimination based on political affiliation/views and/or religion.

Risk Level
Rationale

Teleperformance protects its employees against viewpoint discrimination (1).

Corporate Governance and Public Policy
Criteria

Uses corporate reputation to support ideological causes and/or organizations hostile to freedom of expression.

Risk Level
Rationale

Teleperformance has published many DEI-focused articles on its website, including discussions of systemic racism, intersectionality, and supporting LGBTQI+ employees (1)(2). TikTok has contracted Teleperformance for social media moderation services (3)(4). 

Criteria

Uses corporate funds to advance ideological causes, organizations, or policies hostile to freedom of expression.

Risk Level
Rationale

Teleperformance has not used corporate funds to advance ideological causes, organizations, or policies (1).

Criteria

Uses corporate political contributions for ideological, non-business purposes.

Risk Level
Rationale

Teleperformance does not operate a PAC or engage in lobbying at this time (1)(2)(3).

All links were last accessed and all information was updated on:
February 21, 2024

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