"And so one of the things that we're doing is and again, tone at the top, it's starting with our board moving to our executive group and all the way through our 28,000 associates, we are going to have unconscious bias training for all of our associates. So we're going to go through the 28,000. If you become a new associate at Nationwide, automatically you'll be enrolled and you go through it. People, in most cases, don't have an intention of being biased. We all need to understand we've got our blind spots, and we have this unconscious bias that takes place."