Software and Services

Corporate Bias Rating

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Risk Level:

Rating - Danger
High Risk


Twilio canceled its business relationships with the free-speech social media app Parler. By complying with the HRC’s controversial demands, Twilio increases the risk of dividing employees, alienating customers and harming shareholders. The company covers transgender-related medical costs for its employees and their children and provides specific sexual orientation and gender identity-based benefits. Twilio forces employees to undergo multiple ideological trainings and uses its corporate funds to support controversial sex and gender ideologies and organizations. Twilio provides a benefits package for employees which covers travel/lodging costs for an abortion and transgender medical procedures for covered employees and dependents, including children. The company does not have viewpoint protections for its employees. It has corporately supported LGBTQ causes and opposed election integrity laws. America First Legal filed a letter with the EEOC requesting a civil rights investigation into Twilio over discriminatory practices in firing. The company regularly speaks out on political and social issues. Twilio is a member of the "Don't Ban Equality" business coalition. The company denounced various states’ legislative efforts to protect election integrity and security. Twilio is a member of the MCCA, indicating its focus on recruiting, retaining, and promoting employees based on race. For these reasons, Twilio receives a High Risk rating.

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