Software and Services

Corporate Bias Rating

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Risk Level:

Rating - Danger
High Risk


Twilio canceled its business relationships with the free-speech social media app Parler. The company cut ties with similar platforms after the events in Charlottesville, Virginia, in the summer of 2017, and CEO Jeff Lawson encouraged other tech companies to do the same. Twilio scored a 75 out of 100 on the 2023-2024 Corporate Equality Index (CEI) from the Human Rights Campaign (HRC), a political stakeholder group. By complying with the HRC’s controversial demands, Twilio increases the risk of dividing employees, alienating customers and harming shareholders. Twilio forces employees to undergo multiple ideological trainings and uses its corporate funds to support controversial sex and gender ideologies and organizations. Twilio provides a benefits package for employees which covers travel/lodging costs for an abortion and transgender medical procedures for covered employees and dependents, including children. America First Legal filed a letter with the EEOC requesting a civil rights investigation into Twilio over discriminatory practices in firing. After a round of layoffs in 2022, Twilio claimed that it decided its layoffs from an "antiracist lens". Twilio has opposed election security laws. The company has signed onto several Human Rights Campaign (HRC) coalitions opposing Trump-era gender policies. Twilio has publicly co-led a DEI-focused panel alongside the HRC. Twilio has corporately opposed Trump-era immigration policy. Twilio's CEO Jeff Lawson is a signatory to CEOs For Gun Safety. The company is a member of the “Don’t Ban Equality” business coalition, which advocates against any abortion restrictions because they are “bad for business”. Twilio Co-Founder, Chairman & CEO, Jeff Lawson, denounced various states’ legislative efforts to protect election integrity and security. The company’s former CEO, Jeff Lawson, signed the CEO Action for Diversity & Inclusion pledge, which includes a commitment to promote DEI through bias education training in the workplace. Twilio also funds LGBTQ advocacy groups. The company is a member of the MCCA, indicating its focus on recruiting, retaining, and promoting employees based on race. Twilio funds organizations working on get-out-the-vote efforts for groups that "challenge practices that disenfranchise Black, Latinx, Native American, LGBTQ+, and other underrepresented groups". For these reasons, Twilio receives a High Risk rating.

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