UserTesting
Rating Overview
Rating Criteria
Rating Criteria Detail
Corporate Weaponization
Criteria:
Has canceled customers, suppliers, or vendors due to their political views or religious beliefs OR corporately boycotts, divests, or sanctions regions, people groups, or industries.
Risk Level:
LowerRationale:
UserTesting has not publicly canceled customers, suppliers, or vendors based on political views or religious beliefs (1).
Criteria:
Charitable giving (including employee matching programs) policies or practices discriminate against charitable organizations based on views or religious beliefs.
Risk Level:
LowerRationale:
UserTesting does not appear to discriminate against charitable organizations based on views or beliefs (1).
Criteria:
Employment policies fail to protect against viewpoint or other discrimination and/or are ideological in nature.
Risk Level:
HighRationale:
UserTesting requires its employees to take DEI training (1). The company appears to prioritize diversity over merit in its hiring. From its DEI page: “We’re committed to building diverse candidate pipelines for new and existing roles by expanding our diversity sourcing efforts” (2). UserTesting does not publish a nondiscrimination policy (3).
Corporate Governance and Public Policy
Criteria:
Uses corporate reputation to support causes, organizations, or policies hostile to freedom of expression.
Risk Level:
HighRationale:
UserTesting’s former CEO Andy MacMillan signed the CEO Action for Diversity & Inclusion pledge, which includes a commitment to promote DEI through bias education training in the workplace, strategize on DEI programs/initiatives with other signatories, and engage boards of directors when developing and evaluating DEI strategies (1)(2). The company’s former CEO is a signatory to CEOs for Gun Safety (3). UserTesting supports DEI within its business practices, employing an IDEB Council (4). The company supports DEI within its business practices. From its DEI page: “We designed our Inclusion, Diversity, Equity, and Belonging (IDEB) strategy to guide us in fostering a culture in which everyone can come to work, be themselves, fully contribute, and grow their careers” (5). UserTesting supports ESG within its business practices. From its 2021 Annual Report: “Our nominating and governance committee’s principal functions include:… oversee any program relating to corporate responsibility and sustainability, including environmental, social, and corporate governance matters” (6).
Criteria:
Uses corporate funds to advance ideological causes, organizations, or policies hostile to freedom of expression.
Risk Level:
LowerRationale:
UserTesting has not used corporate funds to advance ideological causes, organizations, or policies (1).