CRM & Project Management

Corporate Bias Rating

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Risk Level:

Rating - Caution
Medium Risk


Zendesk, a software as a service company, has not publicly terminated business relationships based on views or beliefs. Zendesk scored a 65 out of 100 on the 2023-2024 Corporate Equality Index (CEI) from the Human Rights Campaign (HRC), a political stakeholder group. By complying with Human Rights Campaign’s controversial demands, Zendesk increases the risk of dividing employees, alienating customers and harming shareholders. It also uses sex and gender ideology criteria in employee recruitment, vendor selection, marketing, and philanthropic support. The company provides a benefits package for employees which covers travel/lodging costs for an abortion and transgender medical procedures for covered employees and dependents, including children. Zendesk has been accused of being "hostile to dissenting viewpoints" and is in discussions with activist investors to change leadership. Zendesk has donated to the Southern Poverty Law Center (SPLC) and the Human Rights Campaign (HRC). The company supports the Equality Act and is a corporate partner of the National LGBT Chamber of Commerce (NGLCC). Zendesk opposed various state and local legislation intended to protect parental rights, girls’ sports, bathroom facilities, and gendered spaces. The company is a member of the "Don't Ban Equality" business coalition. However, Zendesk does not discriminate against charitable organizations based on views or beliefs. For these reasons, Zendesk receives a Medium Risk rating.

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